FAQ's

• Do I get access to guests' phone numbers or the action replay videos?

  No, due to data protection regulations we are unable to share any customer information.

• Is the product GDPR compliant?

  Yes. In any jurisdiction where this product is being distributed, we have sought local legal counsel.

• Can I use my own camera?

  No, you must use the custom Social Replay camera provided. The system is designed to work with our own hardware, any other camera model will not be compatible.

• Do I have To Purchase Social Replay For All Lanes In My Venue?

  Yes, the software configuration is done at a venue level, so the product must be purchased for all lanes within the venue.

• What If A Dart Hits The Camera Lens?

  To capture the best video footage, the camera should be installed with a slight downward angle. This positioning ensures that the trajectory of a thrown dart, which will never rise above a slightly upward angle, is unlikely to strike the camera lens. Therefore, the likelihood of a dart hitting the camera lens is very low.

• What Else Do I Need To Consider?

  If there is a lot of light directly in front of the dartboard, such as from a large window, this backlighting will reduce the video quality. The camera performs optimally in even lighting.

  A fast, stable network connection is required for videos to be uploaded.